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Mateslots Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Mateslots Casino, including creating an account, making transactions, playing games and using related services. Please read them carefully before using the website. By accessing the website or opening an account, you confirm that you understand and agree to these terms, together with any rules, notices or conditions displayed for particular products or services.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Mateslots Casino in relation to your use of the website, your player account and any services made available through the website. They apply whether you access the website using a computer, mobile phone, tablet or another device. Additional terms may apply to specific games, promotions, payment methods or features. Those additional terms will be made available before or during use and should be read together with these Terms & Conditions.
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If you do not agree with any part of these terms, you must not create an account, deposit funds, play games or otherwise use the services. We may update these terms from time to time to reflect changes to the website, our services, legal requirements, security procedures or operational practices. The updated version will apply from the date it is published, unless a different effective date is stated. Continuing to use the website after an update indicates acceptance of the revised terms.
The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Access may not be available in every country, state or territory. We may restrict or block access where required by law, regulation, licensing conditions, risk controls or business policy.
Website information
We aim to keep website content accurate and current, but information may change without notice. Game descriptions, availability, promotional content, payment options and other website features may be amended, withdrawn or temporarily unavailable. Website content is provided for general information and does not replace the specific terms shown for an individual game, promotion or transaction.
2. Eligibility, accounts and verification
You must meet the legal minimum age and all other eligibility requirements that apply in your place of residence. You must also be physically located in a jurisdiction where use of the relevant services is permitted. We may use location checks, identity checks and other controls to confirm eligibility. Attempting to bypass a location or access restriction is not permitted.
You may be required to create one personal account. The information you provide must be complete, accurate and kept up to date. This may include your name, date of birth, residential details, payment information and other information needed for identity, fraud, financial crime or responsible gambling checks. You must not register using another person’s details or provide information that is misleading, false or incomplete.
Your account login details must be kept confidential. You are responsible for activity carried out through your account unless you have promptly notified us of suspected unauthorised access. You must not allow another person to use your account, purchase or receive account access from another person, or hold an account on behalf of someone else. We may ask you to change login details or apply additional security measures where necessary.
- Only one account may be used by each player unless we expressly agree otherwise.
- You must not use an account to conceal your identity, location or ownership of funds.
- You must notify us if your personal or payment information changes.
- You must cooperate with reasonable identity, source-of-funds and account security checks.
- You must not use the account for unlawful activity, commercial activity or any purpose unrelated to personal entertainment.
We may delay, restrict or decline account activity while verification is being completed. If the information supplied cannot be verified, or if we identify a compliance, security or legal concern, we may suspend or close the account in accordance with these terms and any applicable requirements. Where permitted, we may request further documentation before allowing deposits, withdrawals or continued play.
3. Deposits, withdrawals and promotions
Account funds
You may only use payment methods that are available through the website and that you are authorised to use. Deposits must come from an account, card or payment method held in your own name unless an alternative arrangement is expressly approved. We may reject, reverse or investigate a transaction where it appears to be unauthorised, irregular, fraudulent or inconsistent with these terms.
You should check the transaction details before confirming a deposit or withdrawal. Payment processing may involve third-party providers, and their terms, verification requirements, processing times or fees may also apply. We are not responsible for delays caused by a bank, card issuer, digital wallet, payment network, telecommunications provider or other third party. We may require a withdrawal to be returned through an approved method and may request additional information before processing it.
You must not use the services to deposit or withdraw funds for another person, to move funds between unrelated parties or to disguise the source or destination of money. We may apply transaction reviews and other controls required for fraud prevention, financial crime compliance and safer gambling. Any applicable charges, currency conversion costs or limits will be shown where relevant before or during the transaction.
Promotions and bonuses
Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms may include eligibility requirements, registration steps, qualifying transactions, game restrictions, expiry conditions, wagering or play-through requirements, maximum values and withdrawal conditions. You should review the applicable offer terms before opting in or using a promotional benefit.
Unless the relevant promotion says otherwise, only one promotion may be available to a player, household, device, payment method or account. We may refuse, withdraw or adjust a promotional benefit where there is a technical error, suspected abuse, duplicate participation, collusion, fraudulent conduct or a breach of the promotion terms. A promotion may not be exchanged for cash unless its terms expressly allow this.
If a transaction, bonus or game result is affected by an obvious technical or administrative error, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We will not knowingly enforce an outcome that arose solely from a clear system or processing mistake.
4. Games, fair play and responsible gambling
Games available through the website are provided for entertainment and may involve financial risk. Outcomes are determined by the relevant game system and, where applicable, randomised technology. Past results do not predict future results. No strategy can guarantee a win, and you should only play with money you can afford to lose.
You must use the games fairly and personally. You must not tamper with the website, interfere with game systems, exploit a fault, use automated software, manipulate results, collude with another person or use any method intended to obtain an unfair advantage. You must also not reverse engineer, copy, modify or interfere with any software, security feature or technical process used to provide the services.
We may investigate unusual play, transactions or account activity. During an investigation, access to games, funds or account features may be restricted where reasonably necessary. If we identify prohibited conduct, we may void affected activity, remove an improper benefit, suspend or close the account and take any other action permitted by law or these terms.
Responsible gambling
Gambling should remain a recreational activity. Set a budget and time limit before you start, take regular breaks and avoid chasing losses. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure. Never borrow money or use essential household funds for gambling.
- Use available deposit, spending, loss or session controls where they are offered.
- Consider a temporary break or self-exclusion if gambling is no longer enjoyable or manageable.
- Do not try to recover losses by increasing your stakes or playing for longer.
- Seek independent support from an appropriate gambling help service if you are concerned about your behaviour.
- If you believe another person may be using your account, stop using it and notify us promptly.
Responsible gambling tools may take effect immediately or after a defined period, depending on the type of control selected and the requirements that apply. A self-exclusion or account closure request should be treated seriously. You must not create another account or ask another person to play on your behalf while a restriction is in place.
5. Suspension, privacy, liability and legal information
Suspension and account closure
You may stop using the website or request account closure at any time, subject to the completion of required checks and any outstanding transactions. We may suspend, limit or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification check, used the services unlawfully, engaged in prohibited conduct or created a risk to you, other players, the website or a third party.
We may also restrict access to comply with legal, regulatory, responsible gambling, fraud prevention or security obligations. Closure or suspension does not remove rights or obligations that arose before the account was closed. Any remaining balance will be handled in accordance with applicable requirements, after considering outstanding transactions, verification issues, chargebacks, debts, disputes or other relevant matters.
Privacy and personal information
Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide the services, verify identity, process payments, manage accounts, prevent fraud, support responsible gambling, meet legal obligations and improve website security. Service providers may process information on our behalf where necessary for these purposes.
Website availability and liability
We take reasonable steps to provide a secure and reliable website, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, upgrades, technical faults, internet connections, device issues, cyber incidents or events outside reasonable control. You are responsible for using suitable equipment, software and security practices when accessing the website.
To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, unauthorised access resulting from your actions, interruptions outside our reasonable control, third-party services or reliance on information that is incomplete, outdated or displayed in error. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.
Intellectual property and complaints
The website, including its design, text, graphics, logos, software and other content, is protected by intellectual property laws. You may use the website only for personal, lawful purposes and must not reproduce, distribute, publish, sell, frame, alter or commercially exploit website content without permission.
If you have a question, concern or complaint about an account, transaction, game or service, use the support options made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. We may ask for further details or documents during the review and will handle the matter in line with applicable procedures.
Applicable law
These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you and to the services provided. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. The current version published on the website is the version that governs your use of the services, unless a different version is required to apply to a particular transaction or dispute.
