Betting Rules

Mateslots Casino provides online gambling services subject to the rules displayed on the website and the laws and regulatory requirements that apply to the player and the service. You are responsible for making sure that online gambling is permitted where you are located before creating an account or placing a wager. You must not use the website if doing so would breach a law, restriction, court order or other requirement that applies to you.

You must be of the required legal gambling age and must provide accurate information when registering and using an account. An account may only be used by the person to whom it is registered. You must keep your login details private and must not allow another person to place wagers through your account. You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is being reviewed.

All games and betting products involve risk. Outcomes may depend on chance, game mechanics, an approved random number process, or the result of an external event, depending on the product. No result is guaranteed, and previous outcomes do not predict future outcomes. You should only wager money that you can afford to lose and should never treat gambling as a way to solve financial difficulties.

• Check the displayed rules, paytable, odds, stake information and any applicable conditions before placing a wager.
• Confirm that the selected game, market, outcome, stake and any other bet details are correct before submitting the wager.
• Do not place a wager if you do not understand how the game works or how an outcome will be determined.
• Keep your account information secure and notify Mateslots Casino as soon as possible if you suspect misuse.
• Follow any account, payment, identity, location and responsible gambling requirements that apply to your use of the website.

Wagers are settled using the result produced by the relevant game system or, where applicable, the official result of the event or market shown on the website. The game rules or market information may explain how a result is determined, when it becomes final and how special circumstances are treated. If a product has rules that differ from these general Betting Rules, the product-specific rules apply to that product.

For casino games, settlement may be based on the outcome generated when the game round is completed. You should allow the game to finish and avoid closing the browser, refreshing the page or leaving the account while a transaction is being processed. If a connection is interrupted, the result may still be recorded. Check your balance and betting history before attempting to repeat a wager.

For betting products connected with an external event, settlement may depend on the result that is recognised under the relevant market rules. Changes to a result after initial publication, abandoned or postponed events, dead heats, participant withdrawals and other unusual circumstances may be dealt with under the specific rules for that market. If no market-specific rule is available, the matter may be reviewed under the general terms and applicable requirements.

Displayed balances, odds, prizes, payouts and transaction details are intended to be accurate, but an obvious error may be corrected. An obvious error can include an incorrect price, duplicated wager, incorrectly displayed game information, settlement value or other technical or administrative mistake. A transaction affected by such an error may be reviewed, corrected or cancelled in accordance with the applicable rules.

Any return from a winning wager is credited according to the rules for the relevant game or product. A displayed balance is not necessarily available for withdrawal if it is subject to verification, wagering conditions, payment checks, account restrictions or other applicable requirements. You should review the account and withdrawal information before requesting a payment.

Betting should be an occasional form of entertainment, not a source of income. Set a budget before you start, decide how long you intend to play and stop when you reach either limit. Never chase losses by increasing stakes or continuing to play for longer than planned. Take regular breaks and avoid making betting decisions when you feel upset, tired or under pressure.

• Set spending and time limits that suit your circumstances.
• Keep gambling separate from essential household, rent, loan and living costs.
• Do not borrow money or sell possessions to fund gambling.
• Do not gamble to recover previous losses.
• Use available account restrictions, breaks or self-exclusion options if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

These Betting Rules are general information and do not replace the specific rules displayed for a game, market or promotion. The applicable Terms and Conditions may contain additional requirements about accounts, payments, withdrawals, promotions, disputes, privacy and responsible gambling. If there is an inconsistency, the more specific applicable rule will generally govern the relevant transaction, subject to any mandatory legal requirement.

Mateslots Casino may update these Betting Rules to reflect changes to the website, games, legal requirements, security processes or responsible gambling practices. The current version will apply to future use of the website. You should review this page and the relevant game rules before placing wagers, particularly after an update. If you do not agree with a change, you should stop using the affected betting service.

If you have a question about a wager, check the game rules, account history and transaction details first. Any concern should be raised promptly through the support or enquiry options made available on the website, with enough information to help identify the relevant account activity. This may include the game name, date, transaction reference and a description of the issue, but you should not send unnecessary personal or payment information.