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Responsible Gaming
Mateslots Casino supports gambling as entertainment, not as a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting limits before you play and taking action if gambling stops feeling enjoyable or manageable.
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Our approach to responsible gaming
Gambling should be an optional leisure activity that fits comfortably within your time and finances. There is no guaranteed way to win, and every wager carries a risk of loss. Past results do not predict future results, and a losing run does not make a win more likely. The outcome of a random game cannot be controlled by a strategy, pattern or previous result.
Page contents
Mateslots Casino encourages players to make informed choices and to stop whenever gambling is no longer enjoyable. Before opening a game or making a deposit, consider whether you can afford to lose the money and whether you have enough time to play without neglecting work, study, relationships, health or other responsibilities.
Gambling is for adults only. In Australia, people under 18 must not gamble. Do not allow another person to use your account, and do not use an account that belongs to someone else. Keep your account information secure and tell us if you believe a minor or another person has accessed your account.
Key principles
- Treat gambling as entertainment rather than a source of income.
- Only gamble with money you can afford to lose.
- Set a time and spending limit before you begin.
- Do not chase losses or increase stakes to try to recover money.
- Never borrow money, use essential household funds or sell possessions to gamble.
- Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Take regular breaks and make time for other activities.
- Ask for support early if gambling is becoming difficult to control.
Practical ways to stay in control
Planning your gambling before you start can make it easier to keep it within safe boundaries. Decide the maximum amount you are prepared to spend and the maximum amount of time you will play. Once either limit is reached, finish the session. Do not change the limit simply because you are winning or losing.
Set a realistic budget
Your gambling budget should come only from spare money left after essential costs such as rent or mortgage payments, food, utilities, transport, education, savings and debt repayments. Keep gambling funds separate from money needed for everyday living. Review your budget regularly, particularly after a change in income, employment, health or family circumstances.
Manage your time
Gambling can take longer than expected, especially when you are focused on a game. Use a clock, timer or reminder to check how long you have been playing. Avoid playing late at night or during times when you should be working, studying, sleeping or spending time with family and friends. A break can help you make a calmer decision about whether to continue.
Keep track of your activity
Review your deposits, wagers, withdrawals and time spent playing. Looking at the complete picture can be more useful than focusing on one win or one loss. If you find that you are hiding activity, checking games repeatedly, spending more than planned or feeling anxious about your account, consider taking a break and seeking support.
Avoid common traps
- Do not believe that a game is due to pay because it has not produced a win recently.
- Do not treat bonus funds, winnings or returned money as risk-free money.
- Do not keep playing to prove a point or to change how you feel.
- Do not make decisions about gambling while affected by alcohol or drugs.
- Do not use credit, loans or money intended for someone else.
- Do not let gambling interfere with bills, responsibilities or personal relationships.
Limits, breaks and account controls
Account controls can help you put distance between an impulse and a gambling decision. Where these features are available, you may be able to request deposit, loss, wager or session limits, take a temporary break, or close your account for a longer period. Choose a limit that is based on your circumstances rather than on what you hope to win.
A limit is most useful when it is set before you start playing. Consider using a daily, weekly or monthly amount that you can comfortably afford. A time limit may also be helpful if you tend to play for longer than intended. Read the information presented when selecting a control so you understand how it works, when it takes effect and whether it can be changed.
If you want to stop gambling, ask for a break or account closure through the support option available on the website or in your account. A longer break or self-exclusion may be more appropriate if you have repeatedly tried to cut back without success. Do not create another account or use another person’s account to get around a restriction.
Account controls are not a substitute for professional support. If you are worried about your gambling, use the controls available to you and speak with a qualified gambling counsellor, health professional or trusted person. Early support can make it easier to regain control.
If someone else uses your account
Keep passwords, payment information and devices secure. Do not share login details, even with family or friends. If you think someone else has accessed your account, change your password, stop gambling and contact the support channel shown on the website. You should also consider whether an account break or self-exclusion is appropriate.
Recognising when gambling may be a problem
Problem gambling can affect anyone. It is not defined only by the amount of money lost. The frequency of gambling, the time spent thinking about it and the effect on your mood, relationships and responsibilities are also important. You do not need to wait until a serious financial loss or crisis occurs before asking for help.
Possible warning signs
- You spend more money or time gambling than you planned.
- You try to stop or cut back but find it difficult.
- You chase losses by gambling again to recover money.
- You feel restless, irritable or uncomfortable when you cannot gamble.
- You think about gambling for much of the day or organise your routine around it.
- You hide gambling from family, friends or colleagues.
- You borrow money, miss payments or use savings to continue gambling.
- You argue with people close to you because of gambling.
- You lose interest in work, study, hobbies, sleep or other activities.
- You gamble to escape stress, sadness, loneliness or other difficult feelings.
If any of these signs feel familiar, stop and speak with someone you trust. A gambling counsellor can help you understand what is happening and plan practical next steps. You can also speak with your GP or another qualified health professional. Australian support is available through services such as Gambling Help Online and state or territory gambling help providers. Use their official channels for current information and assistance.
If gambling has caused urgent financial stress, consider contacting a qualified financial counsellor. If you feel unsafe, are thinking about harming yourself or someone else, or cannot cope with an immediate crisis, stop gambling and contact local emergency services or an urgent mental health service.
Support for family and friends
Gambling harm can affect partners, relatives, friends and other people who share financial or household responsibilities. If you are concerned about someone, choose a calm time to talk. Focus on what you have noticed and how it affects them and others, rather than making accusations. Encourage them to take a break and seek professional advice.
- Protect shared finances and keep important payment details secure.
- Do not lend money to cover gambling losses or debts without understanding the situation.
- Set clear boundaries about gambling in the household.
- Look after your own wellbeing and seek support for yourself.
- Do not try to manage serious gambling harm alone.
Mateslots Casino can provide general information about responsible gaming and the account controls that may be available. The support channel shown on the website or in your account can explain how to request a break, limit or account closure. For counselling, financial advice or help with gambling harm, use an independent Australian support service or qualified professional.
Responsible gaming is an ongoing choice. Check your habits regularly, use limits before problems develop and take action as soon as gambling no longer fits safely within your life.
