Privacy Policy

Mateslots Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account features, customer support channels, payment processes and related online services. It also explains how information may be handled when a player browses the site without creating an account.

Personal information means information that identifies a person or could reasonably be connected with that person. The information handled will depend on how a player uses the website and which services are requested. Some information is needed to provide casino services, while other information helps keep the site secure, improve performance or communicate with players.

By using the website, players should read this policy together with any other privacy notices shown during registration, verification, payment or support interactions. Those notices may provide additional information about a particular activity. This policy may be reviewed and updated from time to time to reflect changes to the website, its services or applicable privacy requirements. The current version published on the website will apply to ongoing use.

Information players provide

• Account details, such as a name, date of birth, username, password, contact details and other registration information.
• Verification information and documents used to confirm identity, age, account ownership or eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references and related account history.
• Information provided when a player contacts support, submits a request, reports a problem or communicates about an account.
• Preferences, consent choices, promotional settings and information about how a player uses available features.

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. For example, information may be provided to payment processors, identity and verification providers, technology suppliers, hosting providers, customer support tools, security services, professional advisers and other suppliers that help operate the website. These providers should only handle information for relevant business, service, security or compliance purposes.

Information may also be disclosed where necessary to protect the rights, safety and property of players or the website, investigate suspected fraud or other unlawful activity, respond to a valid legal request, resolve a dispute, or support a business transfer or restructuring. Information will not be shared for unrelated purposes simply because it has been collected.

Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps are intended to be taken to protect the information and require appropriate handling. The location and role of a provider may depend on the service being used, the technical arrangements in place and the requirements that apply at the relevant time.

Reasonable technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and restricted staff access. No website or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support if they suspect unauthorised account activity.

Marketing communications

Players may receive service communications that are necessary for account administration, security, transactions or important changes to the website. Where marketing communications are sent, players can generally manage their preferences or use the unsubscribe option included in the message. Unsubscribing from marketing does not stop essential service or security messages. A request to withdraw marketing consent will be handled as soon as reasonably practicable.

Depending on the circumstances and the privacy requirements that apply, players may have rights relating to their personal information. A request can be made at any time by contacting support@mateslotscasino.best. To help protect account security, reasonable steps may be taken to confirm the identity of the person making a request before information is released or an account change is completed.

• Access personal information held about you and receive an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where deletion is otherwise available under applicable requirements.
• Withdraw consent to marketing communications and change promotional preferences.
• Ask questions about the collection, use, sharing or security of personal information.
• Raise a concern about the handling of personal information or request a review of a privacy-related decision.

A deletion request may be limited where information must be retained for legal, security, transaction, fraud prevention, dispute resolution or other legitimate record-keeping reasons. Similarly, access or correction may be restricted where providing the information would compromise another person’s privacy, account security or an investigation. If a requested action cannot be completed, an explanation will generally be provided where permitted.

When contacting support@mateslotscasino.best about privacy or data rights, players should describe the request clearly and include enough information to identify the relevant account or interaction. Players should not send unnecessary payment passwords, full security credentials or other sensitive information in an email. Further information may be requested through a secure process where appropriate.

Mateslots Casino aims to respond to privacy requests within a reasonable time and in accordance with applicable requirements. The time needed may depend on the complexity of the request, the information involved and the need to verify identity. This policy does not limit any privacy rights that may be available under Australian law or other requirements that apply to a player’s circumstances.